5
Mar
United States Airlines Tightens Refund Policies for Downgrades and Wheelchair Claims Amid Growing Operational Concerns
United States Airlines Tightens Refund Policies for Downgrades and Wheelchair Claims Amid Growing Operational Concerns American Airlines has made significant adjustments to its Contract of Carriage, introducing stricter rules concerning refunds for downgraded flights and damage claims related to wheelchairs. The airline’s latest policy revisions, aimed at improving operational efficiency, have raised concerns among travelers, especially those with mobility challenges and those who have paid a premium for business or first-class tickets. The changes include setting firm deadlines for reporting mobility device damage and capping downgrade refunds at 40% of the...